Event Policies

Reservations

Reservations are made on a first-come first-served basis and are tentative until secured with a non-refundable deposit and signed event agreement. When the deposit is received, Twilight Zone’s services are guaranteed at your event on that date.

Film Licensing

Our fee does not include the cost of the film license that is required for a public viewing.  As the equipment provider, we are not allowed to obtain the license for you (the end user). We will supply you with the film licensing contact information and help guide you through the simple process of ordering the movie title. The licensing fees range from $250 to $500 depending on many different factors that are always changing.  The fee structure may change if you plan on charging admission to your event.

See our film licensing page for more information.

Other Media

Twilight Zone technicians are willing to present more than just the movie. You can present sponsorship ads, slides, on-screen video games, music videos, live camera feeds, announcements and more. Your choices of media and advertisements should be submitted to us one month before your event. We cannot guarantee the performance of your media if we are not able to test it on our system prior to the event.

Let us know if you need assistance preparing any pre-movie media. We will quote you an hourly rate for video encoding, graphic design and DVD authoring services.

Weather Policies

If the weather looks threatening (imminent rain, rain, looming thunder clouds, dangerous winds capable of damaging equipment) Twilight Zone reserves the right to protect its own equipment by canceling set-up/production. Twilight Zone reserves the right to delay set-up or pause the production until suitable weather conditions exist. It is at the discretion of Twilight Zone to decide whether the event will be called off due to inclement weather. Should we decide to cancel, read about our Weather Guarantee and re-scheduling policy.

Event Liability Insurance

Any accident involving Twilight Zone’s equipment or employees to any outside participant(s) is covered by Twilight Zone’s event liability insurance coverage. You may request to be additionally insured under our policy at your events. We carry a minimum of two million dollars liability.

Set-Up Procedure

Twilight Zone begins set-up at the customer’s specified time (typically 4 – 6pm). The inflatable screen will typically be set up within one hour. Audio testing begins shortly after the screen is standing. Projection test will begin at dusk. The movie screen will be deflated 15 minutes after the end of the movie unless otherwise specified by the customer. All equipment will be packed up no longer than 90 minutes after the completion of the movie.

Payment

A 50% deposit is required to secure the event date. The balance is due prior to set-up at the event.